Potterheads Customer Care

Complaints Form for Damaged, Missing or Incorrect Orders

If something has gone wrong with your order, you can quickly prepare and submit your complaint directly through this form. Your information and any selected photos or videos will be sent to our customer service team at customerservice@potterheads.hu.

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Submit a Complaint

Enter your details, select the type of issue, attach any relevant photos or videos and submit your complaint.

Order Number *

Your Full Name *

Email Address *

Phone Number

Type of Complaint – Select All That Apply *

1 Missing Items 2 Incorrect Product 3 Damaged Product 4 Parcel Not Delivered 5 Invoice Issue

Upload Photos or Videos of Any Damage

+ Select Photos or Videos Up to 8 files, with a maximum combined size of 20 MB. We recommend uploading 3–6 clear, high-quality photos.

Product Code or Product Name and Quantity

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Add Another Product

Detailed Description of Your Complaint *

Send a copy of my complaint to the email address provided.

Website

Submit Complaint

Attachments are sent directly with your complaint email. If you need to show an issue on video, we recommend attaching a shorter clip or several clear photos instead of a large video file.