Frequently Asked Questions

How is my order total calculated?

Your order total is calculated based on the combined value of the products in your shopping cart, plus any applicable shipping fees. Shipping fees only apply to orders below the minimum amount required for free shipping. Once your order reaches the free shipping threshold, delivery is free.

Can I combine multiple orders placed at different times?

Yes. Simply email us at info@potterheadsshop.com with the order numbers you would like to combine. If shipping fees were charged on either or both orders and the combined order value qualifies for free shipping, those fees will be removed. If the combined order does not reach the free shipping threshold, only one shipping fee will apply.

Can I shop in person?

Unfortunately, in-person shopping is not currently available.

Which courier will deliver my order?

Potterheadsshop.com partners with GLS, one of the leading international courier companies, to deliver your order.

What payment methods are available?

At Potterheadsshop.com, we offer secure credit and debit card payments through Barion and PayPal, as well as payment by bank transfer in advance.

How can I cancel an order I've already paid for?

Orders can be cancelled even after payment has been completed. Simply email us at info@potterheadsshop.com to request a cancellation, and we will refund the amount you have paid.

How can I return a product?

You can return your order within 30 days of receiving it. Returns can be sent using any courier service, with return shipping costs covered by the customer.

Your refund will be processed within 14 days of notifying us of your withdrawal. However, we reserve the right to withhold the refund until we have received the returned goods or you have provided clear proof that they have been sent back, whichever occurs first.

Please note that we cannot accept parcels sent cash on delivery or with unpaid postage.

You can notify us of your decision to withdraw from your purchase in any form, including by email at info@potterheadsshop.com or by phone on +36 70 202 2040, providing your order number and the product you wish to return.

Alternatively, you can include our completed withdrawal form or your own written statement of withdrawal inside your return parcel. Our official withdrawal form is available at the end of our Terms and Conditions, which you can find in the footer of our online store.

If you do not know your order number, please provide your full name, address and details of the product being returned so we can identify your purchase.

If you paid by cash on delivery, please provide your bank account details to help us process your refund quickly and efficiently. For payments made by credit or debit card or advance bank transfer, refunds will be issued to the account used for the original payment.

Can I make changes to my order after placing it?

Yes, provided your order has not yet been handed over to the courier service. To request a change, please contact us at info@potterheadsshop.com as soon as possible.

What should I do if the product I received is damaged?

If your product arrives damaged or faulty, please email us at info@potterheadsshop.com, including the product name and a description of the damage or defect.

To help us resolve your issue as quickly as possible, we recommend attaching a photograph clearly showing the damage. Once we receive your message, our customer service team will contact you with information about the next steps.

Can't find the answer you're looking for? Get in touch with us by email. Our friendly team will be happy to help! :)